Terms and conditions

The Eaty application and platform (referred to as “Eaty”, “the Platform”, “the Service”) are operated by BEAU ROMANIA SRL, with its registered office at Str. Doftanet nr. 201, Bușteni, Prahova County, postal code 107602, Romania, tax identification number (CUI) 50630070, registered with the Trade Registry under no. J2024027087006 (referred to as “Eaty”, “we”, “the company”). You can reach us at suport@eatyapp.com.

These Terms and Conditions (“Terms”) govern your use of the Eaty mobile applications (customer, restaurant, driver), the eaty.ro website, and any related service (together, “the Platform”). By creating an account or using the Platform, you confirm that you have read, understood, and accepted these Terms.

Eaty is an intermediary platform that connects customers, partner restaurants, and independent couriers for ordering and delivering food in Caracal and the neighbouring localities covered by our delivery zones.

Contractual model (agent model): the contract for the sale of food products is formed directly between you (the customer) and the partner restaurant. Eaty does not sell, prepare, or own the food ordered — Eaty provides technology and logistics intermediary services (ordering platform, payment processing, delivery coordination) and charges a commission to the partner restaurant for these services. The restaurant remains solely responsible for the quality, food safety, composition, and price of the products offered.

Deliveries are carried out by couriers who work with Eaty, either as employees or as independent authorised sole traders (PFA), depending on each courier’s specific contractual relationship.

To place orders, you need to create an account with an email address and password (or through a supported authentication provider). You are responsible for keeping your account credentials confidential and for any activity carried out through your account.

The Platform is intended for people aged 16 or older. By creating an account, you confirm that you meet this age requirement. If you are a minor between 16 and 18, you use the Platform under the supervision of a parent or legal guardian, particularly regarding card-paid orders.

You can delete your account at any time from the app (Profile → My account → Delete account) or from your web account (My account). Deletion is permanent and removes your identifying data from the platform, as described in our Privacy Policy. Deletion is not available while you have an active order (being prepared or delivered).

Product prices are set by each partner restaurant and may include a delivery fee, clearly shown before checkout. An order is considered placed once payment is confirmed (card) or the checkout is finalised (cash).

Card payments are processed through Stripe. When you place an order, the amount is only authorised (held) on your card — funds are actually collected (captured) only once the restaurant accepts the order. If the restaurant declines the order or does not respond, the authorisation is cancelled and you are not charged.

Cash payments are made directly to the courier upon delivery.

You can cancel an order at no cost while it is still “pending” (before the restaurant accepts it). Once accepted, cancellation through the app is no longer possible — please contact Eaty support for exceptional situations.

Refunds for card-paid orders are processed through Stripe, at our discretion, for cases such as delivery errors, missing items, or other justified situations, in accordance with our internal policy applied consistently.

Promo codes are issued exclusively by Eaty, are subject to their own conditions (minimum order value, discount cap, validity period, usage limit) shown when the code is entered, and may be modified or withdrawn at any time, without notice, for codes not yet redeemed.

The estimated delivery time shown in the app is indicative and may vary depending on order volume, traffic, or weather conditions. The courier confirms handover of the order at the address you provide; for some orders, delivery may be accompanied by a handover photo, used solely as evidence in case of a dispute.

You are responsible for the accuracy of the delivery address provided. Eaty and the courier are not liable for delays or failed delivery caused by an incorrect or incomplete address.

You can like restaurants, products and couriers in the app. Likes are anonymous — only the total count is shown publicly, never who liked what — and can be withdrawn at any time. Eaty reserves the right to remove likes obtained through automated or fraudulent means.

Restaurants and couriers using the dedicated Eaty applications (restaurant / driver) are independent partners, not Eaty employees (except couriers directly employed by Eaty, whose relationship is governed by their individual employment contract). Commission charged to restaurants and courier compensation are set out in the specific partnership/collaboration agreements.

Eaty makes reasonable efforts to ensure the Platform functions correctly, but does not guarantee uninterrupted or error-free operation. Eaty is not liable for the quality, food safety, or compliance of products delivered by partner restaurants — responsibility for these rests entirely with the restaurant, as the seller.

For allergies or dietary restrictions, check the ingredient and allergen information shown on each product (where available) and, if in doubt, contact the restaurant directly before placing your order.

We may update these Terms periodically to reflect legal or functional changes to the Platform. We will display the last-updated date at the top of this page. Continued use of the Platform after an update constitutes acceptance of the revised Terms.

These Terms are governed by Romanian law. Any dispute will be settled amicably or, failing that, by the competent courts in Romania. You may also use the EU Online Dispute Resolution platform, available at ec.europa.eu/consumers/odr.

For any question about these Terms, you can always write to us at suport@eatyapp.com.